January 5, 2016 I was in a meeting with one of the members of the executive team of a new client who is responsible for the customer experience this morning, and I asked why their customers buy from them. He had a great answer and turned the question around [...]
December 30, 2015 The New Year is known for resolutions and goals. However, I concur with my consulting mentor - what's the point of setting resolutions at the New Year? What is magical about doing it on 12/31? Absolutely nothing. If you set a resolution, stick to it for [...]
December 21, 2015 As we are in the holiday season, it certainly seems like a good time to keep in touch with our family, friends, and colleagues. What are you doing to make sure your contacts know they are valued? For example, I have heard from several contacts I [...]
Published in "Project Times" website, December, 2015 Click here for original article. As the year winds down, it is your best opportunity to leverage projects to close the year out with success. Many companies trail off after Thanksgiving and get back to focusing on projects in mid-January. Thus, it [...]
Sometimes the productive road to performance improvement is to just observe and ask questions. From observation, ideas emerge, issues pop out and you can take directed action to make positive change. It is interesting how effective the powers of observation can be! Take a step back and observe what [...]
Teaching a topic not only makes you a stronger subject matter expert, but also helps you develop better communication and presentation skills. Have you ever heard the saying, "you'll learn more by teaching" than most other options? I can vouch for this first hand. I am President of the [...]
To have a smooth transition implementing your ERP system, be sure to follow the supplier’s go-live process but don’t forget the fundamentals. Since one of my clients is going live tomorrow on a new ERP system, I've been thinking about go-live. Every software supplier has their "go-live" process and [...]
You can’t take a magic pill to drive HUGE results in your manufacturing or distribution company, but rather look to the tried and true methods that drive business growth and productivity. As the year winds down, it seems like a great time to "take stock" - what is "hot"? [...]
Published in Global Trade Magazine on Dec. 14th, 2015 Identifying best practices for company types and cultures is key, according to Lisa Anderson, say Lisa Anderson, President of LMA Consulting Group, Claremont, CA. "Collaboration with customers and suppliers is typically a best practice that can help reduce inventory levels," [...]
December 13, 2015 My close friend's step-mom is a sharp-witted, amazing story-teller, and one of her famous lines is "interpret". Whether she said something completely wrong or somewhat close to what she wanted to communicate, she simply says "interpret" with a smile. Somehow with her, it works every time. [...]
