Create fresh business ideas for your project by collaborating with diverse groups in your offices and along the supply chain. Published in "Project Times" website, April 6, 2015 Click here for original article. Collaboration has come into vogue. In my experience working with clients ranging in size from $4 [...]
Look beyond your immediate customers to their customers, and so on, for cross-supply chain opportunities that could spell win-win-win for all I find that cross-functional teams can be some of the most valuable teams that generate winning ideas. By taking a diverse team of people with different backgrounds and [...]
Differentiate your company with first class customer service. Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees? I never have! From my view, it is not possible for longer than a short-term time frame. On the other hand, if you [...]
With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]
Believing you understand your customers’ needs can differ vastly from what they actually want. In the end though, the customer gets what the customer wants, whether from you or your competition. As I thought about an appropriate topic, I was reminded of the importance of starting with your customer. [...]
I've been thinking about the value of SIOP (sales, inventory and operations planning). Not only can it be a great way to gain bottom line results (capacity to support business growth, improved margins, accelerated cash flow), but it also can help align the functions of an organization. I've facilitated [...]
One of the worst work experiences is not knowing how to proceed. When supervisors give mixed messages morale takes a dip.Mixed messages from leaders not only harm results but they also are a motivation killer! I’ve had several situations arise recently from a variety of clients and contacts related [...]
Published in "Association for Manufacturing Excellence", Vol 30, No 4, Winter Issue 2014. Drive a buzz about manufacturing by making these changes within your company. In doing so, your employees become your cheerleaders Eighty-seven percent of manufacturers and distributors are experiencing a skills gap, according to a skills gap [...]
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon, according to a research study performed by LMA Consulting Group Inc. Amazon has created not only a buzz with their innovative service options but they have also raised the bar for [...]
March 24, 2015 I've been thinking about perseverance. I can attribute the majority of my success throughout the years to perseverance. I guarantee I've passed by people who were smarter and more talented by not giving up. My parents have been instrumental in this process because they always made [...]
