The Power of Amazon
Although Amazon has many intriguing aspects, their focus is on the customer
Collaborate for Project Success
Create fresh business ideas for your project by collaborating with Collaboration has come into vogue. In my experience working with clients ranging in size from $4 million to multi-billion dollar enterprises across a multitude of industries, spanning building products to aerospace to consumer products, the more collaboration [...]
Cross Supply Chain Opportunities
I find that cross-functional teams can be some of the most valuable teams that generate winning ideas.
Customer Service Starts with Employees
Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees?
CRM (Customer Relationship Management)
The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.
Your Customer Comes 1st
No matter what your company objectives, you must understand your customer.
The Value of SIOP
SIOP is not something that you'd implement in a week; however, the basis of SIOP is culture change.
Mixed Messages Is a Motivation Killer
As leaders, we must take time to think about how our messages are perceived.
New Tools for Sizing Up The Skills Gap
Eighty-seven percent of manufacturers and distributors are experiencing a skills gap.
The Amazon Effect: Why We Must Pay Attention to Our Customers
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon.