CRM (Customer Relationship Management)
The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.
Your Customer Comes 1st
No matter what your company objectives, you must understand your customer.
The Value of SIOP
SIOP is not something that you'd implement in a week; however, the basis of SIOP is culture change.
Mixed Messages Is a Motivation Killer
As leaders, we must take time to think about how our messages are perceived.
New Tools for Sizing Up The Skills Gap
Eighty-seven percent of manufacturers and distributors are experiencing a skills gap.
The Amazon Effect: Why We Must Pay Attention to Our Customers
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon.
Perseverance Counts
Perseverance starts with your state of mind.
Growth
Growth starts with a state of mind - and vision for a company.
The Value of Feedback
Feedback can often times provide immense value from the right people and in the right circumstances.
Transaction Criticality
Few executives think much about transaction criticality.