Published August 8, 2014 According to today's Wall Street Journal, McDonald's July sales were DOWN by 2.5% - the worst in over 10 years! A significant contributor to this weak performance was due to the meat-supplier scandal in China affecting its sales in Asia and Africa. As businesses try [...]
Innovations in service and product delivery have heightened consumer expectations. In a business climate where yesterday’s strategies could dwindle customer satisfaction imaginative, bold ideas are vital. In today’s world, Amazon and mega distributors like Amazon have turned the way consumers purchase on its head! Who knew Sunday deliveries would [...]
Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? [...]
Published August 1, 2014 According to today's Wall Street Journal, employers have added over 200,000 jobs for six months in a row. Employers are ramping up investment in their businesses again. I'm seeing my clients realize that they need to fill skills gaps especially with today's complex supply chains. [...]
If you are interested in profitable growth, start by focusing your eagle eye on making an honest assessment of your business. You must know where you stand to develop a successful path forward. Whether you want to grow, increase profit, accelerate working capital or create superior relationships with your [...]
Maneuvering in today’s fast-paced business environment requires actionable information, which data mining provides. Locate your data to make your next strategic move. As I've been putting together a SIOP (Sales, Inventory and Operations Planning) executive meeting presentation, it made me think about data mining. In this case, there is [...]
Implementing sound customer service practices not only ‘wow’ your customers, but keep them coming back and referring you to others. Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service. A recent example [...]
Effective project management has become cornerstone to business performance. Although we are largely in a recovery, none of my clients have gone back to the days of having more than the required resources “just in case” yet project demands are ever-increasing as profitable growth is key to success. In [...]
Published July 26, 2014 According to a recent survey by KPMG LLP, although executives are increasingly confident about their companies and the broader economy, they are concerned about competition and their products' relevance long-term. I find that my clients must innovate in today's new normal business environment, if only [...]
