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Innovation is a Must for Project Success

Instead of following this path to work hard yet leave many half-finished projects hanging around, we need to create and implement a culture of innovation.

McDonald’s Proves Quality Must Be An Assumption

As businesses try to find ways to grow sales in today's highly competitive environment, fundamentals must remain in place to ensure quality and service.

The Amazon Effect: Which Came First? Service or Product Offering?

Since Amazon impacts are prevalent in manufacturing and distribution businesses, my firm conducted a research study on these impacts and dug deeper into which we should pay attention to. 

What can we learn from Amazon with service?

What can we learn from Amazon when it comes to customer service? 

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