Fit Matters! Just Ask J.C. Penney
Whether you are hiring, looking for someone to participate on a project team or collaborating with customers, make sure fit is not an after thought.
McDonald’s Proves Quality Must Be An Assumption
As businesses try to find ways to grow sales in today's highly competitive environment, fundamentals must remain in place to ensure quality and service.
The Amazon Effect: Which Came First? Service or Product Offering?
Since Amazon impacts are prevalent in manufacturing and distribution businesses, my firm conducted a research study on these impacts and dug deeper into which we should pay attention to.
What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
Making Your Company Attractive to Potential Employees
Those who want to attract top talent need to think about what employees are looking for.
Rapid Assessments for Success
If you are interested in profitable growth, start by focusing your eagle eye on making an honest assessment of your business.
What Sort of People Culture Do You Need for Lean?
Team attitude, knowledge, skills, and resources will make or break the successful implementation of lean. The best managers prepare the company culture for a bumpy but rewarding ride.
Data Mining for Dummies
Manoeuvring in today’s fast-paced business environment requires actionable information, which data mining provides. Locate your data to make your next strategic move.
Repeat Customers Come Back for Service
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
Are Check Points Required to Deliver Project Results?
Implementing check points in project management helps track critical milestones and ensures projects stay on course for successful outcomes.