It’s a Small World & the Customer Experience
No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?
The Talent Shortage – What to Do…
Explore strategies to overcome the talent shortage in today's competitive business landscape. Some tips for what you can do.
Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses
CLAREMONT, Calif., August 1, 2018/ExpertClick/ -- Organizations that offer outstanding customer experience are often those that are more innovative, profitable, and higher performing, according to The Society for the Advancement of Consulting® (SAC). Innovative Cultures That Exceed Customer Needs Breed Success “It is worthwhile to invest in customer service [...]
Manufacturing Expert, Lisa Anderson, Presents 2018 LMA Advocate Award to Aerospace Executive, Kelly Ford
CLAREMONT, CALIFORNIA – July 27, 2018 – Manufacturing and Supply Chain Expert, Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., presented the 2018 LMA Advocate Award to Aerospace/Defense executive, Kelly Ford. "It is a pleasure to recognize Kelly Ford with our 2018 LMA Advocate Award. We [...]
When is it the ‘Right’ Time for a Supply Chain Network Assessment?
Supply Chain networks that are not set up to support scalable, profitable growth have a high likelihood of negatively impacting your customers, impeding your growth and consuming far more resources than ever imagined to sustain.
Supply Chain: Keeping an Eye on Global Markets
If there ever was a strategic topic of critical importance no matter your position in the supply chain, it is keeping an eye on global markets. Are you making this a priority?
Do You Live By Values Daily?
At recent meetings of both groups, the importance of values arose. Do you have values? And, more importantly, do you LIVE by values or are they just pasted on your wall (and ignored)?
Which Technologies Should We Pay Attention To?
There are so many new technologies and combinations of technologies, it is extremely hard to keep up. How do you know which to pay attention to and which to ignore?
What Tours Have You Gone on Lately?
How recently have you gone on a tour? You might want to start by going on a tour of your company. As strange as it sounds, it can be eye opening if you take the view of an external tour and see what you observe. Better yet, take others with you and see what they observe.
Recognition and 2018’s LMA Advocate Award Winner
On the 10 year anniversary of my business, I recognized 10 people for 10 years as LMA Advocates - people who have gone over and beyond, resulting in LMA Consulting's growth and success.