The Power of Passion
William Wrigley Jr. clearly had a passion for bringing Catalina Island to life
William Wrigley Jr. clearly had a passion for bringing Catalina Island to life
As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]
Since executives count on projects to deliver the vast majority of improvements to company performance (such as growing the business, increasing margins, and accelerating cash flow), keeping the project on track is essential.
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
Though reducing inventory is generally advisable special situations arise when stocking inventory makes good business sense.
Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Employees might feel that they’re under the microscope during performance reviews, but supervisors should try to provide feedback on a regular basis for better job performance and motivation. As mundane as performance reviews can be, they are vital to success. Hopefully you are spending time with each [...]
Whether a project is successful or not will depend on many variables but none plays a larger role than leadership.
Databases are powerful for countless business decisions and programs. If data is being tracked, gain access to it and think about how you could analyze the data. If it isn't being tracked, start by tracking a few key metrics.