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CRM (Customer Relationship Management)

The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.

Your Customer Comes 1st

No matter what your company objectives, you must understand your customer.

The Amazon Effect: Why We Must Pay Attention to Our Customers

Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon.

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