E-Commerce is No Longer an Option
Customers deserve flexibility in how they receive products and services, e-commerce is a requirement for business success.
Lantz on Leadership: A Practical Approach to Creating Profit through People and Process
In this radio talk show interview, Lisa Anderson provides tips and techniques on how to leverage people and processes to achieve the best business results and in preparation for the "new normal" business environment.
Prepare for Success
Plans are useless if no one knows about them. Sound obvious? Then, why don't our employees know our goals and plans?
Senior Management Commitment & the Bottom Line
Senior Management commitment is #1 to successfully delivering any initiative. Why not start by focusing effort there?
Leadership to Accelerate Bottom Line Results
It is not easy to be a leader in a culture that values execution (after all, how will you know what to reward without a significant effort?), but, with consistent application, it will become a rewarding experience and will deliver significant bottom line results.
How to Effectively Engage Employees and Achieve Results
Great leaders know how to engage and empower employees to thrive in the new normal business economy.
How to Thrive in 2010’s “New Normal” Business Operations Environment
In the Great Depression, more people became millionaires and more businesses prepared for success than in any other timeframe. The same type of opportunity will be available in the "new normal." Will your operation be the one to take advantage of this opportunity?
Driving a Winning Culture
How do you and your organization develop or maintain a winning culture? In my 20 years of experience in working with multiple companies across multiple industries and globally, there is a lot of talk about culture; however, little to no impact - bottom line results. On the other hand, [...]
How to Cultivate a Culture of Innovation
Pinpointing success is about re-packaging—literally and figuratively—by connecting the dots in a new way and seeing trends and hidden profit opportunities. Published in "The Business Edge" website, November, 2011 There has never been a better time to cultivate an environment of innovation! We are in what has been referred [...]
Metrics for Customer Loyalty
Published in "The ACA Group" website, November, 2010 Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment. A perfect storm is brewing - just as [...]