E-Commerce is No Longer an Option
Customers deserve flexibility in how they receive products and services, e-commerce is a requirement for business success.
Lantz on Leadership: A Practical Approach to Creating Profit through People and Process
In this radio talk show interview, Lisa Anderson provides tips and techniques on how to leverage people and processes to achieve the best business results and in preparation for the "new normal" business environment.
Prepare for Success
Plans are useless if no one knows about them. Sound obvious? Then, why don't our employees know our goals and plans?
Senior Management Commitment & the Bottom Line
Senior Management commitment is #1 to successfully delivering any initiative. Why not start by focusing effort there?
Leadership to Accelerate Bottom Line Results
It is not easy to be a leader in a culture that values execution (after all, how will you know what to reward without a significant effort?), but, with consistent application, it will become a rewarding experience and will deliver significant bottom line results.
How to Effectively Engage Employees and Achieve Results
Great leaders know how to engage and empower employees to thrive in the new normal business economy.
How to Thrive in 2010’s “New Normal” Business Operations Environment
In the Great Depression, more people became millionaires and more businesses prepared for success than in any other timeframe. The same type of opportunity will be available in the "new normal." Will your operation be the one to take advantage of this opportunity?
Driving a Winning Culture
Culture can be a significant ingredient to delivering bottom line results and customer loyalty. Take the time to develop a winning culture, and you'll be surprised by how much your employees enjoy work and the results that follow.
How to Cultivate a Culture of Innovation
Pinpointing success is about re-packaging—literally and figuratively—by connecting the dots in a new way and seeing trends and hidden profit opportunities
Metrics for Customer Loyalty
Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.