Chicago Cubs – playing the long game…
There is quite a bit of effort required to be loyal – whether for a few years or 108 years. Perhaps we should find a “cause” worthy of loyalty. Does your manager inspire loyalty?
Strategic Pricing
If you are already on top of pricing, take a step back and think about pricing from a strategic standpoint. How important is pricing as a reason your customers buy from you instead of the competition?
Favorite Charities 2016
Find out what is important to your colleagues, your boss and/or your employees. Whether or not you can ever do anything to help with these causes, don't you think it would be good to know what is important to them?
The Power of Students
Similar to these students, do you see it as an exciting opportunity - and turn it into one?! Or, do you see it as a chore?
The Value of Clear Communication
What can we do this week to improve upon the clarity of our communication? Quite a lot.
Big Customer Promises
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
Congratulations to Kash Gokli
Kash Gokli Receives 2016 LMA Advocate Award
Can You See What Others Cannot?
Much of our success in consulting comes from seeing what others cannot. For example, assisting clients by helping them create better plans (that follow the quickest, most effective path to success), avoid costly and delay-ridden pitfalls that few realize exist, and successfully navigate through stormy waters......all quite important in [...]
Staples & the Power of Customer Service
When I've needed customer service the most, Staples has been there!
M&A is on the Rise
Even if you don't plan to sell, shouldn't you be interested in increasing the value of your business for an ESOP