Differentiate your company with first class customer service. Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees? I never have! From my view, it is not possible for longer than a short-term time frame. On the other hand, if you [...]
March 24, 2015 I've been thinking about perseverance. I can attribute the majority of my success throughout the years to perseverance. I guarantee I've passed by people who were smarter and more talented by not giving up. My parents have been instrumental in this process because they always made [...]
Business opportunities are fleeting – prepare to capitalize on them before your competition does. One of the keys to successful growth is learning to spot opportunities - and leveraging them. While working with clients of all shapes and sizes, I find that opportunities are all around us; however, we [...]
Lisa Anderson, president of LMA Consulting GroupSM and a supply chain management expert, shared with MCIE's (Manufacturing Council of the Inland Empire) 2015 Inland Empire Manufacturing Summit attendees proven strategies on how they can fulfill customer expectations in today's fast-moving delivery landscape. As a panelist alongside other leading supply [...]
Published January 30, 2015 I always look for trends as I find that the 80/20 of success comes from watching and proactively addressing trends. This week, it has been obvious that if we are NOT willing to take prudent risk, things are likely to go awry. For example, if [...]
With your focus on everyday business acting on trends can be challenging. It helps to have your systems and processes ready to act when you do spot an opportunity. I find that keeping an eye on trends is one of the best ways to ensure long-term success. If you [...]
You won’t know what heights your company can reach until you figure out where you stand among industry peers. How do you know whether you are reaching your company's potential? Is $2 million dollars profit good? Well, it sounds good..... However, the key is really in comparison to what [...]
Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]
Published December 12, 2014 It is all over the news that the Dow plunged more than 300 points today, as the sustained drop in crude oil spurred on growth concerns. Yet last week we had news of the highest job growth in 15 years. The bottom line is that [...]
Published December 5, 2014 I read in the Wall Street Journal that the U.S. is on pace for the strongest job growth in 15 years after November's growth of 321,000 jobs. This news doesn't surprise me as my clients are in growth mode. Even though my clients cut back [...]
