Improving Service Levels through Sales & Operations Planning
Challenge
An aerospace manufacturer sought a rapid improvement in service levels to their customers.
What We Did
- Partnered with executives to develop and execute a supply chain roadmap for service level improvement
- Identified the top priorities to receive additional focus
- Worked with the teams to “plan the work and work the plan”
- Ramped up demand planning and master scheduling
- Implemented a cross-functional sales & operations planning process
Result
- Improved on-time delivery by 80% in the department causing the critical roadblock
- Customer satisfaction improved rapidly for the key customer and programs focus areas