With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]
Transactions occur so often you may not even be giving them a second thought. But each one has the potential to affect growth and profits. Few executives think much about transaction criticality. Transactions certainly aren't strategic; however, I have seen numerous clients growth and profit plans negatively affected by [...]
I helped to kick off a SAP Bootcamp for my APICS (#1 trade association for supply chain management) chapter in combination with our partner, Cal State University, San Bernardino. Cal State University San Bernardino is one of the only universities I am familiar with that teaches students about ERP [...]
I'm in process of teaching my first APICS CSCP (Certified Supply Chain Professional) session, and earlier today I taught a section on CRM. In addition, I've been helping clients select the "right" ERP system to best meet their business priorities, and CRM has emerged as a top priority. The [...]
Focusing on relevant, actionable data is easier to manage when you can prominently display it on your dashboard. I've been working with a rapidly growing, smaller client that sees the power of dashboards. I have to tip my hat to them as most $50 and $100 million dollar companies [...]
Published January 16, 2015 One of my clients had three sets of ERP system demos this week in a quest to select the best system to meet their business objectives. Not only is it a vital part of selecting the optimal system, I also find that it is always [...]
Business processes should evolve as the business climate changes by keeping an eye out for emerging trends and finding opportunities to pull ahead of the competition. As the year rapidly comes to a close, it seems an opportune time to discuss systems and process trends. I find that those [...]
For a better return on your investment select the ERP system based on which is most compatible with your business processes vs. technical prowess. ERP systems are not of much value by themselves; however, if you leverage the appropriate functionality to support your business, it can pay back rapidly [...]
Actionable data drives the most successful businesses. To cut through today’s information overload a data driven leader has to be incisive, creative, and decisive. One of the concepts that came out of APICS 2014 was the concept of a data driven leader. We are overloaded with data and messages [...]
With improvements in the economy and increasing customer expectations this may be the right time to upgrade your ERP system software. I've been talking with an increasing number of manufacturers and distributors who are beginning to think about upgrading technology and specifically their ERP (Enterprise Resource Planning) system. Selecting [...]
