Several years ago, we performed research on the Skills Gap in conjunction with APICS Inland Empire. We found that 87% of manufacturers, distributors and significant service operations were experiencing a skills gap at that time. Fast-forward six years, and the business environment seems quite similar yet vastly different when it comes to key talent.
Finding, attracting, and retaining talent remains a top priority for executives. However, there is a lot of noise about people or robots and how automation and artificial intelligence will change the landscape forever. Executives also continue to expect more as customers expect more. Technology continues to advance and adoption rates are starting to increase especially as employers seek ways to provide an exceptional customer experience while still making money. And, as we found six years ago, communication skills seem to be ever important.
August 14, 2019
