In today's Amazonian environment, customers expect rapid delivery, 24/7 accessibility, easy returns, innovative collaborations and much more. Add disruptors and it is quite clear we are in a new ballgame.
Exploring the impactful role of expressing gratitude within business strategy for nurturing a positive corporate culture.
It is important to nurture resilient employees to ensure a more robust and adaptable supply chain.
If you want to learn, teach.
Several situations have arisen recently that leads us to plead "choose wisely". Examples abound on both sides of this topic. Strong leaders attract top talent. Weak and command and control leaders keep the weak and those close to retirement (in name only). That is one of the things we [...]
In today's Amazon-impacted marketplace, customers appreciate suppliers and advisers who will go the extra mile to provide that above and beyond service. Just put yourself in their shoes.
Choose your mentoring relationship carefully. Look for professionals who talk the talk and walk the walk, people who deserve to be viewed as true mentors.
Empowering your teams can lead to improved customer service and business success. These strategies will help foster empowerment.
A disengaged workforce can cost you in productivity, profitability and lost customers. Engaging employees can be as simple as listening, giving feedback and removing obstacles to success.
To be an effective leader oftentimes means empowering employees to make changes and decisions to help customers even if those decisions don’t align with yours. The 80/20 of business success stems directly from leadership. The best leaders can make even the worst-performing teams excel and, unfortunately, the weakest leaders [...]
