The Amazon Effect: Why We Must Pay Attention to Our Customers
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon.
UPS Notes E-Commerce Boom
According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I went to meet with [...]
E-Commerce is No Longer an Option
Customers deserve flexibility in how they receive products and services, e-commerce is a requirement for business success.
Logistics Is Making a Comeback in the Inland Empire
Logistics has been making a comeback in the Inland Empire in the last 6 months! The port activity is up, employers are beginning to look at projects to improve operations and hiring is on the rise. Earlier this week, I attended Norco College’s Logistics Advisory Committee meeting for their [...]