Collaboration for Advanced Manufacturing & Supply Chain Success
Explore the power of collaboration in achieving success in advanced manufacturing and supply chain - essential in today's complex business landscape.
Students Win Global Case Competition
For three years, Kash Gokli, professor of manufacturing practice and Engineering Clinic director, has advised a team of students competing in the Association for Supply Chain Management (ASCM) student case competition.
Customer Care 1.01 & The SLURPY Method by Guest Blogger, Steve Weimar
When we think of why a customer buys from us and how to retain them we need to look at every aspect of our business, who adds value and who are the Contact Points or CP’s. We also need to adopt a simple company operating philosophy I call SLURPY.
The Amazon Effect Won’t Die!
If you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon continues to raise the bar.
Hurricane Dorian & Your Supply Chain
Hurricane Dorian is certainly taking over the news as it threatens devastation. Mitigate Hurricane Dorian's impact with a resilient supply chain strategy. Ensure business continuity and agility.
Thriving in a World of Rising Customer Expectations: Q&A with Lisa Anderson
According to a recent project44 report, 94% of business purchasers surveyed expect the same level of customer satisfaction from a business transaction as they do when making a personal purchase. These expectations revolve around “low-cost, fast and highly transparent delivery of goods.”
Do You Have a Resilient Supply Chain?
There is extreme volatility in today’s end-to-end supply chain. To be successful, you need a resilient supply chain. Are you keeping up with all the changes?
Manufacturing and Distribution Expert, Lisa Anderson, Confirms Inventory, Cost and Logistics Pressures in Supply Chain
Supply chain resiliency requires acute attention to inventory and cost pressures for manufacturers and distributors.
Considering a Career in Supply Chain Consulting? 4 Experts Share Their Wisdom
Explore a career in supply chain consulting with our guide. Get expert advice and learn about the industry's broad areas.
How Customer Service & Retention Directly Impact Profits & Performance
June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]