Are You Ready for a Surprise Inspection of Your Service?
A commitment to stellar customer service is an ongoing process in which resources need to be dedicated to continuous improvement and exceeding customer expectations.
Case Study In Increasing On Time Delivery Performance
These key strategies will boost on-time delivery, ensuring higher customer satisfaction and streamlined order fulfillment.
Obsession with Your Customer
Technology for technology sake is expensive and useless. Put it to work.
A Sneak Peek at What the Supply Chain Industry Will Look Like in 2025
Here are five changes that we’re expecting and insights into how these shifts will ultimately impact the supply chain industry.
Are You Stuck in Silo Thinking in Your Supply Chain?
In today's Amazon-impacted marketplace, extended supply chains are more interconnected than ever before. Thus, we must be aware of the impacts of our decisions on the rest of the supply chain.
Will Supply Chain Risk Surprise You?
Supply chain risks abound! Just look at the recent bankruptcy of Hanjin. It created havoc in the global supply chain. Ships were virtually stranded on the water. No one knew how they'd get paid. Customers still needed the product. And so the results were scary. Have you thought about [...]
Hot Topics in Supply Chain Management?
Empower your operation by arming yourself with knowledge of supply chain trends. See the top four I learned from the APICS International Conference..
Will Your Supply Chain Risk Surprise You?
What happens when you have a break in your supply chain? Do you have contingency plans in place to mitigate business interruption?
Lisa Anderson Presents “The Increased Need for More Control, Speed and Profit”
Join LMA Consulting Group President, Lisa Anderson, as she hosts an interactive discussion on how supply chain leaders can make their businesses thrive when they’re up against shorter lead times, increasing risks and labor rates.
Why Customer Service Trumps All!
Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life