Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]
CLAREMONT, Calif., Jan. 28, 2014 /PRNewswire/ -- Global technology leader SAP recently named LMA Consulting Group President, Lisa Anderson, as the 16th most influential in supply chain management and sustainability. SAP recognized her as a thought leader on how the world is changing and what businesses need to do to adapt for [...]
Noticing hot supply chain trends first is a great way to leverage emerging trends and stay ahead of the competition. An often overlooked secret to success is to be a front-runner in identifying and leveraging emerging trends. Since I work with manufacturers and distributors from small to large [...]
Businesses face many hurdles—some we can control and others we cannot. How we manage risk is what determines our success. As this topic came up frequently at the APICS 2013 conference and has affected almost every one of my clients in the last year in some manner, I thought [...]
Collaborating with supply chain partners not only develops stronger partnerships but it also can deliver significant bottom line business results. I've noticed that my strongest clients dedicate time and attention to developing relationships and collaborating with their suppliers, customers, transportation partners, brokers, trusted advisors etc. There are countless options [...]
In this radio talk show interview, Lisa Anderson talks about what is important to manufacturing and supply chain, how best practices can add value regardless of size and shares tips, ideas and strategies for manufacturing success. Use controls below to listen. Download MP3 16.7MB
Engaging your customers creates a customer service edge There has never been a better time to create a customer service edge! Gone are the days of the last decade when we saw examples of 10% sales growth achieved solely by picking up the phone. Customers expect more for less [...]
Being known as the strongest link in your supply chain is the key to success. In today's new normal business environment where sales are no longer easy, talent is in short supply even amidst high unemployment levels, volatility is the new norm and customers want "more for less - [...]
In today's new normal business environment which is characterized by volatility, lackluster sales, customers wanting “more for less – and NOW” and a talent shortage admist high unemployment levels, companies are turning to the supply chain to deliver RESULTS. Our view of the supply chain is from our [...]
Published in "The ACA Group" website, November, 2010 Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment. A perfect storm is brewing - just as [...]
