Amazon & US Postal Service Collaborate for Success
According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc.
The Amazon Effect: Which Came First? Service or Product Offering?
Since Amazon impacts are prevalent in manufacturing and distribution businesses, my firm conducted a research study on these impacts and dug deeper into which we should pay attention to.
What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
Rapid Assessments for Success
If you are interested in profitable growth, start by focusing your eagle eye on making an honest assessment of your business.
Repeat Customers Come Back for Service
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
Best of the 100: The Strongest Link
Supply chain optimization focuses on demand planning, inventory accuracy, and collaboration to improve efficiency and customer satisfaction
LMA Consulting Group’s Lisa Anderson Releases Compilation of 100 Best Practices for Supply Chain and Manufacturing
Lisa Anderson shares 100 best practices for manufacturing and supply chain improvement, offering strategies to boost performance and profitability
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc. Gallery67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
The Amazon Effect: Create a Customer Service Edge
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.