Repeat Customers Come Back for Service
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
Are Check Points Required to Deliver Project Results?
Implementing check points in project management helps track critical milestones and ensures projects stay on course for successful outcomes.
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
Best of the 100: The Strongest Link
Supply chain optimization focuses on demand planning, inventory accuracy, and collaboration to improve efficiency and customer satisfaction
LMA Consulting Group’s Lisa Anderson Releases Compilation of 100 Best Practices for Supply Chain and Manufacturing
Lisa Anderson shares 100 best practices for manufacturing and supply chain improvement, offering strategies to boost performance and profitability
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc. Gallery67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
Watching Metrics Trends
Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action.
The Amazon Effect: Create a Customer Service Edge
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.
Start with Your Customer
Success begins and ends with your customers.
Metrics Rule!
You can't give attention to work priorities to grow a more profitable business if you aren't collecting data, measuring variables and tracking trends.