When we think of why a customer buys from us and how to retain them we need to look at every aspect of our business, who adds value and who are the Contact Points or CP’s. We also need to adopt a simple company operating philosophy I call SLURPY.
If you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon continues to raise the bar.
Hurricane Dorian is certainly taking over the news as it threatens devastation. Mitigate Hurricane Dorian's impact with a resilient supply chain strategy. Ensure business continuity and agility.
According to a recent project44 report, 94% of business purchasers surveyed expect the same level of customer satisfaction from a business transaction as they do when making a personal purchase. These expectations revolve around “low-cost, fast and highly transparent delivery of goods.”
There is extreme volatility in today’s end-to-end supply chain. To be successful, you need a resilient supply chain. Are you keeping up with all the changes?
Supply chain resiliency requires acute attention to inventory and cost pressures for manufacturers and distributors.
Reshoring was at record levels in 2018! Manufacturers are starting to return as they see the total costs of offshoring combined with the rising costs in China and improved competitiveness of the U.S.
Explore a career in supply chain consulting with our guide. Get expert advice and learn about the industry's broad areas.
June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]
Uncover the critical role of Proactive Supplier Relationship Management in today's competitive market. Strategies and tips from Lisa Anderson.
