The Customer Experience
Insight into the modern business world shaped by diverse and evolving customer experience strategies.
Big Grocery Chains Ramping Up Pressure on Food Suppliers
If you are not high performing in the food and beverage industry (and consumer products in general), you will not stay viable anymore.
Case in Point – The Customer Experience
Are you thinking beyond your customer requirements to the total experience?
Satisfy Customers First, and Cost Cuts Will Follow
Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs.
Your Supply Chain Shortlist
As we head into a New Year, it makes sense to take stock and think about your supply chain shortlist. To get you started, we've developed a list of questions to ponder: Do you consider your supply chain from the holistic point-of-view? From cradle to grave or product inception [...]
Is Apple Moving Design In-House?
Apple has developed its own processors for years but has recently increased its focus on the in-house design of components.
Is Your Supply Chain Ready for Scalable Growth?
Growth is a hot topic. Regardless of your industry, if your company isn't growing, it is dying.
What Do Sears and Amazon Have in Common?
Sears was the former Amazon just about 100 years ago, growing 50-fold within a decade with its world-famous catalog and then transforming from a mailing company to a brick-and-mortar giant.
Are You Reshoring?
Where are you sourcing from currently? Don't just jump on the new bandwagon of reshoring but you should give your total cost of ownership a second look as well as dig into your customers' expectations and sourcing impacts.