Lisa Anderson, president of LMA Consulting Group and known as The Manufacturing ConnectorTM, celebrates her 100th newsletter, Profit Through PeopleTM and her 10th year in business by releasing a list of best practices, strategies and tips for manufacturers, distributors and supply chain managers. This compilation of elite ideas was [...]
CLAREMONT, Calif., June 17, 2014 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group and a supply chain management expert, reports that over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon. [...]
Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]
Success begins and ends with your customers. I recently was the subject of what's called a "member spotlight" Q&A (question and answer) session about my business. Knowing my business centers on the supply chain, my interviewer asked me to draw a picture of a supply chain. It's always a [...]
Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]
CLAREMONT, Calif., Jan. 28, 2014 /PRNewswire/ -- Global technology leader SAP recently named LMA Consulting Group President, Lisa Anderson, as the 16th most influential in supply chain management and sustainability. SAP recognized her as a thought leader on how the world is changing and what businesses need to do to adapt for [...]
Noticing hot supply chain trends first is a great way to leverage emerging trends and stay ahead of the competition. An often overlooked secret to success is to be a front-runner in identifying and leveraging emerging trends. Since I work with manufacturers and distributors from small to large [...]
Businesses face many hurdles—some we can control and others we cannot. How we manage risk is what determines our success. As this topic came up frequently at the APICS 2013 conference and has affected almost every one of my clients in the last year in some manner, I thought [...]
Collaborating with supply chain partners not only develops stronger partnerships but it also can deliver significant bottom line business results. I've noticed that my strongest clients dedicate time and attention to developing relationships and collaborating with their suppliers, customers, transportation partners, brokers, trusted advisors etc. There are countless options [...]
Engaging your customers creates a customer service edge There has never been a better time to create a customer service edge! Gone are the days of the last decade when we saw examples of 10% sales growth achieved solely by picking up the phone. Customers expect more for less [...]
