Since Amazon impacts are prevalent in manufacturing and distribution businesses, my firm conducted a research study on these impacts and dug deeper into which we should pay attention to.
What can we learn from Amazon when it comes to customer service?
If you are interested in profitable growth, start by focusing your eagle eye on making an honest assessment of your business.
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
Supply chain optimization focuses on demand planning, inventory accuracy, and collaboration to improve efficiency and customer satisfaction
Lisa Anderson shares 100 best practices for manufacturing and supply chain improvement, offering strategies to boost performance and profitability
over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.
Success begins and ends with your customers.
