Lessons learned from my Procurement Mentor: Negotiations Success
I've seen many examples of companies and executives insisting on "negotiating" for a reduction in costs at the expense of all else.
The Keys to Delivering Exceptional Customer Service
These techniques epitomize "profit through people" - through your customer relationships.
Customer Service
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service.
Why Customer Service Should be #1
The good news is that any business or person can stand out in the crowd with exceptional customer service - no investment required.
What are the Latest Supply Chain Trends?
How can we not only "get through" today's new normal business environment but THRIVE?
Customer Communications
Customer communication is always a good idea; however, leveraging customer communications during the new normal business environment is vital to success.
Emerging Supply Chain Trends
Stay on top of trends to stand out from the crowd.
Supply Chain Strategy – Formula for Success
Succeeding in today's new normal business environment requires thinking about supply chain strategy differently than we did ten years ago.
Customer Communication Strategies for Success
Expand customer communication strategies to continually explore partnership opportunities for win-win situations.
Supply Chain Fundamentals Accelerate Performance
In today’s new normal business environment where volatility is the new norm, customers’ expectations are elevated and speed is king, you must stand out from the crowd.