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I’ve Been Thinking

The Customer Experience

Insight into the modern business world shaped by diverse and evolving customer experience strategies.

Best Practices and the Bellagio Fountain

If you are an employee, take the proactive approach and seek out your manager to discuss where the company is headed.  Find out how you can add more value. 

The Latest Trends

Once you have thought through the trends most likely to impact your business, it might make sense to think about how to transform these impacts into opportunities.  Profitable and scalable growth is the common thread among every single one of my clients.

2024-01-31T16:55:20-08:00January 22, 2018|Categories: Business & the Economy, I've Been Thinking|Tags: , , , |

The Holidays & the Value of Getting to Know Each Other

There is no need to wait a year to get to know each other.  Why not take a few minutes this week to find out one fact about someone you work with that you didn't already know? 

2024-02-20T22:28:22-08:00December 29, 2017|Categories: Business & the Economy, I've Been Thinking|Tags: |

Kaizens & the Importance of Metrics

My colleague and I led a Kaizen workshop on metrics last week with a process manufacturing client.  It is always interesting to brainstorm which metrics are the most relevant in tracking a company's success.  They are NOT always the same. 

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