As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Databases are powerful for countless business decisions and programs. If data is being tracked, gain access to it and think about how you could analyze the data. If it isn't being tracked, start by tracking a few key metrics.
What have you been thinking about trying but were concerned about unintended consequences? What risk have you been thinking about? Does it have a shot of success without causing significant damage?
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
Take stock of where you are and what levels of growth you expect. Undoubtedly, preparation action items will pop to mind.
According to a recent KPMG survey on the Global Manufacturing Outlook, executives are thinking about innovation. 81% are altering their business models to to encourage collaboration with customers, suppliers and other partners to "improve the value of their innovation investments". Speed is critical. Thus, a key question is how [...]
I just completed two Amazon reviews for two fabulous books on marketing topics: Marketing Above the Noise by Linda Popky and The Membership Economy by Robbie Baxter. I recommend both as "must reads"! Thus, I am thinking about the power of marketing. I find that my most successful clients [...]
