The Manufacturing ConnectorSM Lisa Anderson Shares How to Exceed Customer Expectations at 2015 Inland Empire Manufacturing Summit
Lisa Anderson shares strategies to exceed customer expectations at the 2015 Inland Empire Manufacturing Summit.
Leverage Supply Chain Trends for Success
The ability to see supply chain trends and capitalize on them can set you apart from competitors, no matter the size of your company. As the year winds down, it seems an opportune time to discuss supply chain management trends. I find that those clients that pay attention [...]
The Amazon Effect: Critical Importance of Customer Service
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences.
Is Customer Service Pivotal for Project Success?
In today’s new normal business environment, project results are of the utmost importance as growth and profitability is cornerstone to success.
Amazon & US Postal Service Collaborate for Success
According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc.
The Amazon Effect: Which Came First? Service or Product Offering?
Since Amazon impacts are prevalent in manufacturing and distribution businesses, my firm conducted a research study on these impacts and dug deeper into which we should pay attention to.
What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc. Gallery67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
The Amazon Effect: Create a Customer Service Edge
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.