The ability to see supply chain trends and capitalize on them can set you apart from competitors, no matter the size of your company. As the year winds down, it seems an opportune time to discuss supply chain management trends. I find that those clients that pay attention [...]
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences.
In today’s new normal business environment, project results are of the utmost importance as growth and profitability is cornerstone to success.
According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc.
Since Amazon impacts are prevalent in manufacturing and distribution businesses, my firm conducted a research study on these impacts and dug deeper into which we should pay attention to.
What can we learn from Amazon when it comes to customer service?
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.
Do all of your employees act as if every customer, supplier and colleague is a key customer?
