The multifaceted task of implementing a successful ERP system starts with selecting the “right” system and having a cohesive, adaptable strategy. As strange as it might sound, the software and its features is typically the least important ingredient to success. Instead, focus on... Just the critical few key requirements. [...]
By definition, a forecast is always wrong, so why bother? The main reason is because your customers are key to your business, and your forecasts/ demand plans represent your customer demand. And, if you provide excellent service to your customers in the most efficient and consistent manner, you will [...]
In manufacturing, the only route to success is to manage costs, reduce waste, and increase efficiencies. From a waste point-of-view, here are six tips to successfully reduce waste which will not only reduce costs but it also improve customer service. Stop doing those activities that no one uses anymore [...]
Meant to protect investors and increase transparency in corporate accounting, implementing the Sarbanes Oxley Act takes some organizational introspection. The 2002 Sarbanes Oxley legislation (new, enhanced standards for all U.S. public companies) was established in response to high-profile financial scandals (Enron etc) in order to protect shareholders and the [...]
In my experience, processes are discussed and debated expertly; however, many times, they fail in execution. It isn't that the process is faulty; instead, it is process discipline and consistency that fails. So, I've included a few tips to successfully implement processes: Communicate and clarify - many times, it [...]
Navigating growth gets tricky if you lose perspective on spending. Keep costs under control by identifying the spot where people, process and technology work best. Understanding and controlling costs has always been a critical success factor for the majority of businesses; however, during times of economic turmoil, it elevates [...]
It has recently occurred to me that businesses are missing a huge opportunity to leverage the transferability of best practices. Although as a business consultant, leveraging best practices has been an "assumed" part of the value I provide clients, even I missed the boat and forgot to leverage this [...]
As I'm on my way to New York to give a speech on leveraging supply chain strategy to achieve a competitive advantage, I've been thinking about common themes with my speeches, articles, surveys and client observations - customer service emerged as a vital priority in all cases. Customer service [...]
Bedrock - always appropriate. I want to thank my mentor in this topic, Debra Daniels for her expertise – Debra, have I incorporated your wisdom appropriately? Build safety into the culture – most safety programs are pointless as they are considered an outside program (and many times, meetings are [...]
As the cost advantages for outsourcing dry up more companies are bringing manufacturing back to North America. Re-shoring may increasingly be your best bet for improving customer service levels without going broke. GE has started to rev up Appliance Park again - and is starting to bring manufacturing back [...]
