A brand new year is the logical time to look for business growth opportunities. The trick is in spotting the right chances and acting on them. It seems like a good idea to look for opportunities to grow your business, elevate your business performance and/or dramatically increase the value [...]
Working in partnership with your customers delivers winning results on both ends. Customer collaboration has become cornerstone to success in today’s supply chain driven world. We are all part of a supply chain, and so we must look for ways to thrive within our supply chains. Undoubtedly, those who [...]
Surviving and flourishing in today’s business environment increasingly demands more of the supply chain professional, including excelling at soft and technical skills. According to a 2013 Gallup poll, 70% of U.S. workers are not engaged. What a startling statistic! Through observation of clients, trade association members, and colleagues, I'd [...]
Actionable data drives the most successful businesses. To cut through today’s information overload a data driven leader has to be incisive, creative, and decisive. One of the concepts that came out of APICS 2014 was the concept of a data driven leader. We are overloaded with data and messages [...]
Published October 10, 2014 I recently read an article in the Wall Street Journal about the fast rise of manufacturing wages in some areas. The largest increase has been in Texas at 25%; however, wages are beginning to rise across the board. According to my skills gap research study, [...]
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences. Companies that create loyal fans of customers thrive and leave the rest in the dust! This has never been truer than it is in [...]
To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]
Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action. One of the keys to success for any business is to watch metrics trends. In my experience, if a client watches key trends, they tend to [...]
With manufacturers and distributors finding it increasingly difficult to find top talent, bridging the skills gap has become a leading managerial task for success and even survival. According to a recent survey, 87% of manufacturers and distributors cannot find the skills required to successfully run their businesses. These results didn’t surprise [...]
A keen eye for details can uncover big savings. In my experience, I've found that watching trends is vital to success - if you can pick up on a key trends and get better positioned than your competition and/or jump on-board with strategic innovations early, you'll be guaranteed [...]
