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Collaborative customer programs

Win-Win Focus on the Customer and Costs

As companies are searching for ways to successfully navigate these turbulent times, the best ones are achieving a win-win focus on the customer and costs. Since the pandemic, there has been a heightened awareness of the customer experience as companies struggled with supply chain disruptions, delays, shortages, and the lack of resources.

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

Supply Chain Collaboration & VMI to Get Ahead of Economic Challenges

Manufacturers are experiencing continued inflationary pressures threatening customer service and profit margins with record-breaking price increases and lack of material availability.  To add fuel to the fire, they are also starting to worry about preparing for a potential recession.

Five steps to manage supplier risk in your supply chain | Netstock

Improved supplier data will give your supply chain the competitive advantage to drive customer loyalty.

Emerging Technologies for Supply Chain

Emerging technologies in supply chain from e-commerce to robotics are more important now than ever.

VMI – Supply Chain Collaboration on Steroids

Vendor Managed Inventory (VMI) revolutionizes supply chain collaboration, optimizing inventory management and partner relations.

Collaborative Planning

Collaboration during the planning process is instrumental in creating an effective end-to-end supply chain where everyone gets what they need when they need it. My most successful clients consider collaborative planning a no-brainer.   In its simplest form, collaborative planning is partnering with your customers, suppliers and other supply [...]

Best of the 100: The Strongest Link

As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as those essential to delivering bottom line business results. Here are a few highlights from supply chain management: Demand Planning - It starts here. [...]

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