Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]
When connecting people and process, think about using customer collaborative programs to link strategy with execution. Collaborative customer programs are becoming increasingly popular in today’s new normal business environment. Customers such as Cardinal Healthcare, Boeing, and the like are searching for ways to partner closely with suppliers in a [...]
Noticing hot supply chain trends first is a great way to leverage emerging trends and stay ahead of the competition. An often overlooked secret to success is to be a front-runner in identifying and leveraging emerging trends. Since I work with manufacturers and distributors from small to large [...]
Collaborating with supply chain partners not only develops stronger partnerships but it also can deliver significant bottom line business results. I've noticed that my strongest clients dedicate time and attention to developing relationships and collaborating with their suppliers, customers, transportation partners, brokers, trusted advisors etc. There are countless options [...]
Customer collaboration is always a good idea; however, leveraging customer collaboration during challenging economic times can be one of the keys to success. Pick up the phone - some of the largest successes I've seen result from simple yet critical conversations. It can be as simple as calling a [...]
