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The Power of Customer Service

What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.

Manufacturers See Critical Importance of Collaboration

According to a recent KPMG survey on the Global Manufacturing Outlook, executives are thinking about innovation. 81% are altering their business models to to encourage collaboration with customers, suppliers and other partners to "improve the value of their innovation investments". Speed is critical. Thus, a key question is how [...]

Collaborate for Project Success

Create fresh business ideas for your project by collaborating with  Collaboration has come into vogue. In my experience working with clients ranging in size from $4 million to multi-billion dollar enterprises across a multitude of industries, spanning building products to aerospace to consumer products, the more collaboration [...]

CRM (Customer Relationship Management)

The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.

Your Customer Comes 1st

No matter what your company objectives, you must understand your customer.

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