Whether a project is successful or not will depend on many variables but none plays a larger role than leadership. Published in "Project Times" website, July 28, 2015 Click here for original article. In thinking about the hundreds of client projects I’ve completed over the last ten years, if [...]
July 10, 2015 I've seen a few examples of the power of customer service this week, and it propelled me to write on what a huge impact it can have. For example, I participated in 3 full days of ERP demonstrations in order to provide expertise on which software [...]
June 15, 2015 According to a recent KPMG survey on the Global Manufacturing Outlook, executives are thinking about innovation. 81% are altering their business models to to encourage collaboration with customers, suppliers and other partners to "improve the value of their innovation investments". Speed is critical. Thus, a key [...]
Many executives can tell you precisely the company culture they want to have. However, creating that culture becomes increasingly difficult without communications, change agents and action. I wholeheartedly agree with my consulting mentor Alan Weiss with how he defines culture – “It is that set of beliefs that governs [...]
The best businesses see their employees as assets and treat them like partners.I constantly go back to what my HR mentor (Debra Daniels) used to say, “It begins and ends with people.” She was right! Earlier today, I went to lunch with 3 trusted advisors who work with the [...]
I attended the Grand Ole Opry last night.....what an amazing Country Music tradition! I love that the Grand Ole Opry is actually a radio show. Now, in addition to having the radio station featured on the stage, it also includes #Opry. Times evolve but radio still rules in Nashville! [...]
Create fresh business ideas for your project by collaborating with diverse groups in your offices and along the supply chain. Published in "Project Times" website, April 6, 2015 Click here for original article. Collaboration has come into vogue. In my experience working with clients ranging in size from $4 [...]
With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]
Believing you understand your customers’ needs can differ vastly from what they actually want. In the end though, the customer gets what the customer wants, whether from you or your competition. As I thought about an appropriate topic, I was reminded of the importance of starting with your customer. [...]
I've been thinking about the value of SIOP (sales, inventory and operations planning). Not only can it be a great way to gain bottom line results (capacity to support business growth, improved margins, accelerated cash flow), but it also can help align the functions of an organization. I've facilitated [...]
