Effective Backlog Management to Rapidly Improve Service
Does Customer Service Matter: Uber vs Taxis?
Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]
Lisa Anderson, Manufacturing & Supply Chain Expert Publishes Book on SIOP Process
CLAREMONT, Calif., February 16, 2023 /PRNewswire/ -- Manufacturing and Supply Chain Expert Lisa Anderson, MBA, CSCP, CLTD, known as the Strongest Link in Your Supply Chain® and President of LMA Consulting Group Inc., has published: SIOP (Sales Inventory Operations Planning): Creating Predictable Revenue and EBITDA Growth. LMA Consulting Group works [...]
Upgrade CRM Processes & Software to Ensure a Superior Customer Experience
The Importance of Customer Service
ERP & Related Technology to Manage High Complexity with High OTIF Levels
If there is one thing in common with every client (big or small) in the current business environment which is characterized by significant volatility and uncertainty, it is the increased level of complexity of supply chains. As the old saying goes, you are only as strong as your weakest [...]
Applying Lessons Learned from Supply Chain Chaos to Thrive in 2022
Manufacturers and distributors struggled mightily with supply chain disruptions and escalating prices in 2021. The significant risks of the global supply chain were not only exposed but aggravated as clients experienced extended lead times, stock-outs, and increased levels of demand and supply volatility. Clients are increasingly wary of their [...]