customer experience Archives

There is More to Chicago than Good Pizza. Logistics Anyone?
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There is More to Chicago than Good Pizza. Logistics Anyone?

E-Commerce & Logistics, Supply Chain Briefing, Supply Chain Trade & Logistics, Transportation & Goods Movement

There is More to Chicago than Good Pizza. Logistics Anyone?

Chicago logistics is all about connectivity. Connecting the east with the west, Chicago is a natural hub. 5 international airports, 7 Class I railroads carrying 50% of the nation's freight (think of the enormity of that figure!), 3rd largest intermodal port in the world, 3rd largest interstate highway system in America, and more.

admin2024-02-16T22:11:56-08:00June 12, 2018|Categories: E-Commerce & Logistics, Supply Chain Briefing, Supply Chain Trade & Logistics, Transportation & Goods Movement|Tags: customer experience, customer service, logistics, ports, railroads, supply chain, transportation|

E-Commerce is on Fire
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E-Commerce is on Fire

E-Commerce & Logistics, Supply Chain Trade & Logistics

E-Commerce is on Fire

At the Southern California E-Commerce and Logistics Summit, there was much discussion on e-commerce.

admin2024-02-16T22:18:50-08:00May 15, 2018|Categories: E-Commerce & Logistics, Supply Chain Trade & Logistics|Tags: Amazon effect, customer experience, e-commerce, logistics, supply chain, technology|

APICS-IE Symposium & Key Take-Aways on GROWTH
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APICS-IE Symposium & Key Take-Aways on GROWTH

Manufacturing, Manufacturing Scalability & Resource Planning, Supply Chain (End-to-End), Supply Chain Briefing, Supply Chain Optimization & Collaboration

APICS-IE Symposium & Key Take-Aways on GROWTH

Keep innovation and future disruptors top of mind.

admin2024-06-09T18:55:01-07:00May 9, 2018|Categories: Manufacturing, Manufacturing Scalability & Resource Planning, Supply Chain (End-to-End), Supply Chain Briefing, Supply Chain Optimization & Collaboration|Tags: business growth, customer experience, customer service, disruptors, distribution, e-commerce, export, innovation, manufacturing, supply chain, technology|

Amazon Prime Members Hit 100 Million
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Amazon Prime Members Hit 100 Million

E-Commerce & Logistics, Supply Chain Briefing, Supply Chain Trade & Logistics, Transportation & Goods Movement

Amazon Prime Members Hit 100 Million

Have you put thought into what has become commonplace - subscription services like Prime?

admin2024-02-16T22:25:32-08:00April 19, 2018|Categories: E-Commerce & Logistics, Supply Chain Briefing, Supply Chain Trade & Logistics, Transportation & Goods Movement|Tags: Amazon effect, customer experience, e-commerce, supply chain, technology|

The Amazon Effect & Customer Expectations
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The Amazon Effect & Customer Expectations

In The News, Panels, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration, Videos & Podcasts

The Amazon Effect & Customer Expectations

admin2024-06-06T11:50:52-07:00March 16, 2018|Categories: In The News, Panels, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration, Videos & Podcasts|Tags: Amazon effect, customer experience, customer value, MCIE Manufacturers Summit|

The Customer Experience
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The Customer Experience

I've Been Thinking, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration

The Customer Experience

Insight into the modern business world shaped by diverse and evolving customer experience strategies.

admin2024-06-06T11:53:04-07:00February 26, 2018|Categories: I've Been Thinking, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration|Tags: customer experience, customer service, customer value, supply chain partners|

Case in Point – The Customer Experience
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Case in Point – The Customer Experience

Inner Circle, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration

Case in Point – The Customer Experience

Are you thinking beyond your customer requirements to the total experience?

admin2024-06-06T11:54:26-07:00January 15, 2018|Categories: Inner Circle, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration|Tags: customer experience, customer service, customer value, transportation|

Satisfy Customers First, and Cost Cuts Will Follow
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Satisfy Customers First, and Cost Cuts Will Follow

Cost reduction / Margin improvement, In The News, Manufacturing, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration

Satisfy Customers First, and Cost Cuts Will Follow

Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs.