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customer experience

There is More to Chicago than Good Pizza. Logistics Anyone?

Chicago logistics is all about connectivity.  Connecting the east with the west, Chicago is a natural hub.  5 international airports, 7 Class I railroads carrying 50% of the nation's freight (think of the enormity of that figure!), 3rd largest intermodal port in the world, 3rd largest interstate highway system in America, and more. 

APICS-IE Symposium & Key Take-Aways on GROWTH

Keep innovation and future disruptors top of mind. 

Amazon Prime Members Hit 100 Million

Have you put thought into what has become commonplace - subscription services like Prime? 

The Amazon Effect & Customer Expectations

The Customer Experience

Insight into the modern business world shaped by diverse and evolving customer experience strategies.

Case in Point – The Customer Experience

Are you thinking beyond your customer requirements to the total experience?

Satisfy Customers First, and Cost Cuts Will Follow

Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs.

The Internet of Things (IoT) is Trending in Supply Chain

The transformative impact of IoT on supply chain trends, from real-time tracking to predictive analytics, shapes future operations.

Disney’s Main Street Electrical Parade and Compelling Timeless Experiences

Create compelling, timeless customer experiences to boost engagement and loyalty. Lessons from Disney's Main Street Electrical Parade.

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