Are You Investing in Service?
Invest in customer service like you do in people and systems to stand out and maintain a competitive edge in today's market.
Are You Ready for a Surprise Inspection of Your Service?
A commitment to stellar customer service is an ongoing process in which resources need to be dedicated to continuous improvement and exceeding customer expectations.
Case Study In Increasing On Time Delivery Performance
These key strategies will boost on-time delivery, ensuring higher customer satisfaction and streamlined order fulfillment.
Shangri-La: the Best Hotel Service Bar None
What are you doing to provide this level of service to your customers? Are you providing what they have asked for or what they would love if they knew to ask for it?
Why Customer Service Trumps All!
Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life
Staples & the Power of Customer Service
When I've needed customer service the most, Staples has been there!
The Power of Customer Service
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
The Power of Amazon
Although Amazon has many intriguing aspects, their focus is on the customer
Customer Service…the Art of Success
The nice thing about customer service is that it doesn't require money or complex requirements; it's all about attitude.