The Amazon Effect: Critical Importance of Customer Service
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences.
What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
Repeat Customers Come Back for Service
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
Start with Your Customer
Success begins and ends with your customers.
Metrics for Customer Loyalty
Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.
The Keys to Delivering Exceptional Customer Service
These techniques epitomize "profit through people" - through your customer relationships.
The Value of Customer Service
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount. How many of us shop for discounts at the store? Or, in a [...]
Customer Communication Strategies for Success
Expand customer communication strategies to continually explore partnership opportunities for win-win situations. Improving customer communication is always a good idea; however, making these communications a key focus area is pivotal in today’s new normal business environment. I am consistently hearing about top priorities of business growth and improving business [...]