The Power of Customer Service
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
The Power of Amazon
Although Amazon has many intriguing aspects, their focus is on the customer
Customer Service…the Art of Success
The nice thing about customer service is that it doesn't require money or complex requirements; it's all about attitude.
The Amazon Effect: Critical Importance of Customer Service
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences.
What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
Repeat Customers Come Back for Service
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
Start with Your Customer
Success begins and ends with your customers.
Metrics for Customer Loyalty
Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.