The Amazon Effect: Critical Importance of Customer Service
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences.
Is Customer Service Pivotal for Project Success?
In today’s new normal business environment, project results are of the utmost importance as growth and profitability is cornerstone to success.
The Amazon Effect: Which Came First? Service or Product Offering?
Since Amazon impacts are prevalent in manufacturing and distribution businesses, my firm conducted a research study on these impacts and dug deeper into which we should pay attention to.
What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
What Sort of People Culture Do You Need for Lean?
Team attitude, knowledge, skills, and resources will make or break the successful implementation of lean. The best managers prepare the company culture for a bumpy but rewarding ride.
Repeat Customers Come Back for Service
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
How To Elevate Business Performance with Lean I.T.
Rather than trying to modernize at every turn seek to leverage your I.T. department to provide maximum efficiency without non-value added work.
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc. Gallery67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
Press Releases, Supply Chain (End-to-End), Supply Chain Transformation, Optimization & Collaboration
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
Watching Metrics Trends
Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action.