The Amazon Effect: Create a Customer Service Edge
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.
Start with Your Customer
Success begins and ends with your customers.
Turning Data Into Dollars
Extract the right data at the right time in a meaningful format for decision making.
The Amazon Effect – Exceptional Service
Do all of your employees act as if every customer, supplier and colleague is a key customer?
Profit Drivers
The key to success isn't to think about profit but instead to think about profit drivers.
What are the Benefits of SIOP?
Companies that conduct effective Sales, Inventory and Operations Planning (SIOP) are able to balance supply with demand and exceed customer expectations.
Strategic Priorities
I thought it might be interesting to brainstorm top strategic priorities commonplace today for manufacturers and distributors.
Stand Out From the Crowd and Delight Your Customers!
In today’s new normal business environment, everyone is struggling to survive and grow by a few percentage points. Don’t follow the pack; instead, stand out from the crowd with a customer service edge, and leverage the opportunity to leapfrog the competition.
The Hidden Benefit of Observation
What can you learn from all situations? Observe. Look for trends. Seek out opportunities.
E-Commerce is No Longer an Option
Customers deserve flexibility in how they receive products and services, e-commerce is a requirement for business success.