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customer service

The Amazon Effect: Create a Customer Service Edge

Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]

Start with Your Customer

Success begins and ends with your customers. I recently was the subject of what's called a "member spotlight" Q&A (question and answer) session about my business. Knowing my business centers on the supply chain, my interviewer asked me to draw a picture of a supply chain. It's always a [...]

Turning Data Into Dollars

Extract the right data at the right time in a meaningful format for decision-making. Almost every company I work with seems to get caught up in the bells and whistles of their new or upgraded software; however, when push comes to shove, the bells and whistles mean nothing if [...]

The Amazon Effect – Exceptional Service

Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]

Profit Drivers

The key to success isn't to think about profit but instead to think about profit drivers. What business isn't interested in profit? None I can think of - even non-profit businesses need to be concerned about whether they'll come out "a wash". I find that the key to success [...]

What are the Benefits of SIOP?

Companies that conduct effective Sales, Inventory and Operations Planning (SIOP) are able to balance supply with demand and exceed customer expectations. Sales, Inventory and Operations Planning (SIOP) is a process that manufacturers and distributors utilize to align supply with demand. What are the key benefits? Happy customers: Lately, I've [...]

Strategic Priorities

Having the right business priorities will keep your organization ahead of the rest. I thought it might be interesting to brainstorm top strategic priorities commonplace today for manufacturers and distributors. Speed - More and more, I'm seeing speed enter the contest as a key strategic priority. How do you [...]

Stand Out From the Crowd and Delight Your Customers!

Engaging your customers creates a customer service edge There has never been a better time to create a customer service edge! Gone are the days of the last decade when we saw examples of 10% sales growth achieved solely by picking up the phone. Customers expect more for less [...]

The Hidden Benefit of Observation

It's amazing how much can be learned from the most unusual or obscure situations yet 80% of the time, we miss it! We are not trained to keep our eyes open for examples and trends in everyday life. Trust me, you would not be alone; however, if you can [...]

2023-09-15T14:43:26-07:00June 12, 2013|Categories: Business & the Economy|Tags: , |

E-Commerce is No Longer an Option

Customers deserve flexibility in how they receive products and services, e-commerce is a requirement for business success. Are you offering e-commerce options for your customers? If not, you'll be left in the dust! It is no longer an option for companies if success is an objective. E-commerce eliminates time [...]

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