The Amazon Effect Won’t Die!
If you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon continues to raise the bar.
Impact of Your Customer’s First Experience with Your Product or Service
Your customers' first impression can be very important. It gives them a "feeling" about your product or service.
How Customer Service & Retention Directly Impact Profits & Performance
June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]
Amazon Adds In-Garage Delivery Option
According to Good Morning America, Amazon is adding in-garage delivery options to its already vast array of delivery options - in-home and in-car.
The Resilient Supply Chain: Succeeding in the Amazon Era
Embrace supply chain resilience strategies to thrive in the Amazon era, focusing on rapid delivery and collaborative service.
What’s Ahead for Business?
Our most successful clients will be thinking about these trends to integrate into their strategy, their customer conversations and their employee and partner plans. Are you positioned to take advantage of the opportunities and avoid the risks?
It’s a Small World & the Customer Experience
No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?
Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses
CLAREMONT, Calif., August 1, 2018/ExpertClick/ -- Organizations that offer outstanding customer experience are often those that are more innovative, profitable, and higher performing, according to The Society for the Advancement of Consulting® (SAC). Innovative Cultures That Exceed Customer Needs Breed Success “It is worthwhile to invest in customer service [...]
There is More to Chicago than Good Pizza. Logistics Anyone?
Chicago logistics is all about connectivity. Connecting the east with the west, Chicago is a natural hub. 5 international airports, 7 Class I railroads carrying 50% of the nation's freight (think of the enormity of that figure!), 3rd largest intermodal port in the world, 3rd largest interstate highway system in America, and more.
APICS-IE Symposium & Key Take-Aways on GROWTH
Keep innovation and future disruptors top of mind.