Why Customers Rule
Start asking your customers and employees what is important to them. You might not even have to open your mouth - start listening to what is said AND what isn't said.
Why Customer Service Trumps All!
Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life
Big Customer Promises
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
Staples & the Power of Customer Service
When I've needed customer service the most, Staples has been there!
People, People, & People
The bottom line is that PEOPLE will ensure that your bottom line hits your objectives
Why Planning is at the Crux of Success
There is a LOT you can do this week to improve your integrated planning process.
Should Supply Chain be a Strategic Function?
The supply chain has a dramatic impact on several areas of the company – the ability to grow and “keep customers promises”, profitability, cash flow, and customer service.
Inventory Management Remains Core to Success
Inventory management may be a less exciting supply chain topic but it is the linchpin in a manufacturing or distribution business.
Keys to Successful Growth
Though gratifying, periods of business growth can be the most challenging to manage. The keys to successfully manage growth are people, simple project timelines and follow-up.