The Power of Customer Service
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
A Tribute to a Top Salesman
Certainly, Sales is at the heart of any organization. Without growth, a company will eventually decline and wither away. Thus, having top notch sales people is cornerstone to success. Of course I advocate thinking of all your employees like salespeople as they represent the company and can make [...]
Leverage Systems for Growth
There are countless reasons to consider implementing a new system, upgrading your system or further leveraging your system to support growth.
The Power of Amazon
Although Amazon has many intriguing aspects, their focus is on the customer
Customer Service Starts with Employees
Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees?
CRM (Customer Relationship Management)
The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.
Your Customer Comes 1st
No matter what your company objectives, you must understand your customer.
The Amazon Effect: Why We Must Pay Attention to Our Customers
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon.
Transaction Criticality
Few executives think much about transaction criticality.
How to Spot Opportunities
Business opportunities are fleeting – prepare to capitalize on them before your competition does.