customer value Archives

Disruption & Risk are the New Normal: Succeeding with Resilient Supply Chains
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Disruption & Risk are the New Normal: Succeeding with Resilient Supply Chains

In The News, Media, Podcasts, Supply Chain (End-to-End), Supply Chain Briefing, Supply Chain Optimization & Collaboration, Videos & Podcasts

Disruption & Risk are the New Normal: Succeeding with Resilient Supply Chains

There is substantial geopolitical risk with China. Look no further than the South China Seas. Philippine officials say Chinese forces seized two naval boats in a disputed South China Sea shoal. A few days prior, a Philippine ship and a Chinese vessel collided. It is a risky situation in the South China Seas.

admin2024-07-15T17:14:21-07:00June 23, 2024|Categories: In The News, Media, Podcasts, Supply Chain (End-to-End), Supply Chain Briefing, Supply Chain Optimization & Collaboration, Videos & Podcasts|Tags: customer value, ERP, geopolitical risk, manufacturing, process improvement, regional supply chains, S&OP, SIOP, Skills Gap, supply chain, supply chain risk, supply chain technologies, talent|

Win-Win Focus on the Customer and Costs
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Win-Win Focus on the Customer and Costs

Cost reduction / Margin improvement, In The News, Manufacturing, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration

Win-Win Focus on the Customer and Costs

As companies are searching for ways to successfully navigate these turbulent times, the best ones are achieving a win-win focus on the customer and costs. Since the pandemic, there has been a heightened awareness of the customer experience as companies struggled with supply chain disruptions, delays, shortages, and the lack of resources.

admin2024-06-06T08:29:54-07:00December 6, 2023|Categories: Cost reduction / Margin improvement, In The News, Manufacturing, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration|Tags: Adhesives & Sealants Industry Magazine, business consulting, Collaborative customer programs, cost reduction, customer experience, customer service, customer value, manufacturing, profitability, supply chain, VMI|

Does Customer Service Matter: Uber vs Taxis?
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Does Customer Service Matter: Uber vs Taxis?

Supply Chain (End-to-End), Supply Chain Briefing, Supply Chain Optimization & Collaboration

Does Customer Service Matter: Uber vs Taxis?

Prior to Uber, a medallion (a transferable permit that allows a taxi driver to operate) cost $1 million dollars in New York city. It was a powerful permit with substantial value. After Uber started up, the low point for a medallion was around $25,000. That is a 40-fold reduction [...]

admin2024-06-06T08:36:13-07:00August 3, 2023|Categories: Supply Chain (End-to-End), Supply Chain Briefing, Supply Chain Optimization & Collaboration|Tags: Collaborative customer programs, customer experience, customer service, customer value, lead time improvement, OTIF, product development, supply chain, supply chain optimization|

Sandy Shattles – Business Manager (Inside & Outside Sales), Insulation Group, Armacell LLC
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Sandy Shattles – Business Manager (Inside & Outside Sales), Insulation Group, Armacell LLC

Video Testimonials, Videos & Podcasts

Sandy Shattles – Business Manager (Inside & Outside Sales), Insulation Group, Armacell LLC

The LMA Experience: Sandy Shattles, Business Manager, Insulation Group, Armacell LLC discusses working with LMA Consulting.

admin2024-05-01T06:07:09-07:00September 12, 2022|Categories: Video Testimonials, Videos & Podcasts|Tags: business consulting, client success story, customer service, customer value, sales strategies|

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience
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Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

ERP & Technology, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration, Supply Chain Technologies

Upgrade CRM Processes & Software to Ensure a Superior Customer Experience

During times of volatility it is of paramount importance to stay in tune with your customers. Otherwise, you could set and execute strategies that are a waste of limited time, money, and resources as conditions evolve. We are seeing a great reset occur. Baby boomer owners of closely-held companies are selling.

admin2024-06-06T08:39:01-07:00August 29, 2022|Categories: ERP & Technology, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration, Supply Chain Technologies|Tags: business growth, collaboration, CRM, customer experience, customer service, customer value, ERP, revenue growth, S&OP, sales strategies, SIOP, supply chain technologies|

Taking Control of Customer Success Using SIOP (S&OP)
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Taking Control of Customer Success Using SIOP (S&OP)

SIOP / S&OP, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration

Taking Control of Customer Success Using SIOP (S&OP)

We are in a new era with more opportunity to grow than ever before. COVID is largely in the rear-view mirror, and the strong companies are getting stronger. Consumers have returned to the scene and are robust purchasers of products, homes and services. Are you ready to grow and scale? Have you taken control of your end-to-end supply chain so that you can take advantage of the opportunities?

admin2024-06-16T21:10:22-07:00February 22, 2022|Categories: SIOP / S&OP, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration|Tags: business consulting, business results, customer service, customer value, end-to-end supply chain, S&OP, SIOP, supply chain optimization|

Creating Customer Advocates During Supply Chain Disruption
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Creating Customer Advocates During Supply Chain Disruption

ASCM Series: Emerging with Supply Chain Strength, Global Supply Chain Consultant Series, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration, Videos & Podcasts, Webinars

Creating Customer Advocates During Supply Chain Disruption

Significant supply chain disruption is impacting the client revenue and impacting their ability to service customers said Lisa Anderson, president of ASCM Inland Empire Chapter and LMA Consulting Group.

admin2024-06-08T21:51:43-07:00August 25, 2021|Categories: ASCM Series: Emerging with Supply Chain Strength, Global Supply Chain Consultant Series, Supply Chain (End-to-End), Supply Chain Optimization & Collaboration, Videos & Podcasts, Webinars|Tags: APICS, business consulting, customer experience, customer service, customer value, SAC, supply chain disruptions|

SAC: Creating Customer Advocates During Supply Chain Disruption Pac Rim/N.A. Perspectives
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SAC: Creating Customer Advocates During Supply Chain Disruption Pac Rim/N.A. Perspectives

Supply Chain (End-to-End), Supply Chain Optimization & Collaboration, Videos & Podcasts, Webinars

SAC: Creating Customer Advocates During Supply Chain Disruption Pac Rim/N.A. Perspectives

Significant supply chain disruption is impacting the client revenue and impacting their ability to service customers said Lisa Anderson, president of Claremont, CA based LMA Consulting Group, Inc and manufacturing expert known for creating supply chain resiliency.

admin2024-06-08T21:53:26-07:00August 25, 2021|Categories: Supply Chain (End-to-End), Supply Chain Optimization & Collaboration, Videos & Podcasts, Webinars|Tags: customer value, supply chain, supply chain disruptions|

SAC: Feed Their Needs: Put Customers First for Rapid Growth Next Year
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SAC: Feed Their Needs: Put Customers First for Rapid Growth Next Year

Business & the Economy, Press Releases

SAC: Feed Their Needs: Put Customers First for Rapid Growth Next Year

Manufacturers and distributors have a rare opportunity as the world emerges from COVID," points out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. and co-executive director of SAC also known for creating supply chain resiliency

admin2024-06-16T16:03:37-07:00December 1, 2020|Categories: Business & the Economy, Press Releases|Tags: business consulting, business growth, customer value, SAC|

A Fractured Tooth & The Power of the Customer Experience
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A Fractured Tooth & The Power of the Customer Experience

I've Been Thinking

A Fractured Tooth & The Power of the Customer Experience

Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]

admin2024-06-06T10:42:45-07:00October 20, 2020|Categories: I've Been Thinking|Tags: business results, customer experience, customer service, customer value, sales strategies, supply chain partners|