If it isn't already, your end-to-end supply chain must be part of your strategy discussions. I was recently featured at SAP's SAPPHIRE NOW Coverage global conference on supply chain since it is such a timely topic. Interest has been heightened as supply chain challenges intensify throughout the world. Minimally, we should [...]
CLAREMONT, CA— The current economic disruption is giving businesses big opportunities to take steps to redefine and renew the relationships and processes that customers value most, according to the Society for the Advancement of Consulting® (SAC). Businesses that tune into evolving customer needs will thrive the most in 2021. [...]
Are You Developing Close Relationships with Your Customers? During turbulent times, relationships move faster than at any other time. Will they move in a positive direction or a negative one? That is the only question. In fact, customers will be reevaluating what they buy and when they buy [...]
In thinking about future-proofing your people, it makes sense to start with your customers. Have you thought about future-proofing your customers? The statistics are staggering. According to Outbound Engine, acquiring a new customer can cost five times more than retaining an existing customer. We wouldn't be surprised if the [...]
