It’s a Small World & the Customer Experience
No matter your position, try experiencing your company as a customer would. Are you able to call whoever you might need to talk to without annoying phone system automation?
The Customer Experience
Insight into the modern business world shaped by diverse and evolving customer experience strategies.
Case in Point – The Customer Experience
Are you thinking beyond your customer requirements to the total experience?
Satisfy Customers First, and Cost Cuts Will Follow
Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs.
Is Your Business Model Old?
nstead of running to keep up with your customers and competitors on a daily basis, what can you do to GET AHEAD of them?
San Antonio’s Riverwalk & Creating a “Destination”
How can we create a destination? Let's start by considering our customers and clients.
Which Business Best Practices Do Top Notch Trusted Advisors See?
In my ProVisors ODAM (Ontario-hosted Distributors and Manufacturers group – don’t you love the play on words?) meeting this month, we discussed business best practices we’ve seen with our manufacturing and distribution clients.
Supply Chain Expert Lisa Anderson Shares Big Picture Perspectives for Profit Opportunities
Lisa Anderson's new book offers unique perspectives on turning everyday business interactions into profitable opportunities for innovation.
Disney’s Main Street Electrical Parade and Compelling Timeless Experiences
Create compelling, timeless customer experiences to boost engagement and loyalty. Lessons from Disney's Main Street Electrical Parade.