In my ProVisors ODAM (Ontario-hosted Distributors and Manufacturers group – don’t you love the play on words?) meeting this month, we discussed business best practices we’ve seen with our manufacturing and distribution clients.
Lisa Anderson's new book offers unique perspectives on turning everyday business interactions into profitable opportunities for innovation.
Create compelling, timeless customer experiences to boost engagement and loyalty. Lessons from Disney's Main Street Electrical Parade.
Invest in customer service like you do in people and systems to stand out and maintain a competitive edge in today's market.
Technology for technology sake is expensive and useless. Put it to work.
What are you doing to provide this level of service to your customers? Are you providing what they have asked for or what they would love if they knew to ask for it?
Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
When I've needed customer service the most, Staples has been there!
What are you doing to attract new customers, employees and other partners during your low season?
