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customer value

Which Business Best Practices Do Top Notch Trusted Advisors See?

In my ProVisors ODAM (Ontario-hosted Distributors and Manufacturers group – don’t you love the play on words?) meeting this month, we discussed business best practices we’ve seen with our manufacturing and distribution clients.
2024-02-20T22:55:36-08:00October 5, 2017|Categories: Manufacturing, Process Improvement|Tags: , , , , , , , , , , |
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Supply Chain Expert Lisa Anderson Shares Big Picture Perspectives for Profit Opportunities

Lisa Anderson's new book offers unique perspectives on turning everyday business interactions into profitable opportunities for innovation.
2024-06-16T17:54:59-07:00August 15, 2017|Categories: Business & the Economy, Press Releases|Tags: , , , , , , , |
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Disney’s Main Street Electrical Parade and Compelling Timeless Experiences

Create compelling, timeless customer experiences to boost engagement and loyalty. Lessons from Disney's Main Street Electrical Parade.
2024-06-06T14:47:42-07:00July 9, 2017|Categories: Business & the Economy, I've Been Thinking|Tags: , , |
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Shangri-La: the Best Hotel Service Bar None

What are you doing to provide this level of service to your customers?  Are you providing what they have asked for or what they would love if they knew to ask for it?
2024-06-06T15:02:42-07:00November 10, 2016|Categories: Business & the Economy, I've Been Thinking|Tags: , , |
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Why Customer Service Trumps All!

Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life
2024-06-14T17:15:07-07:00September 26, 2016|Categories: Supply Chain (End-to-End), Supply Chain Optimization & Collaboration|Tags: , , , , , , , |
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